To submit a complaint, Fill the complaint box OR please send an email to complaint@skiarotech.com. Be sure to include detailed information about the issue you’re experiencing, along with any relevant account details or reference numbers.

You can file a complaint about any challenges or concerns you encounter regarding our Cloud Hosting and IT services. This includes issues such as downtime, performance issues, billing discrepancies, or any other service-related matters.

Resolution times may vary depending on the nature and complexity of the issue. Our team will work diligently to resolve your complaint as quickly as possible while ensuring a satisfactory outcome.

Yes, we prioritize transparency and will keep you informed throughout the resolution process. You will receive updates on the status of your complaint and any steps being taken to address it.

f you’re not satisfied with the initial resolution, you can request further review or escalation of your complaint. Our management team will personally oversee escalated complaints to ensure they are resolved to your satisfaction.

Yes, we value your feedback. Once your complaint has been resolved, we invite you to provide feedback on your experience. Your input helps us continually improve our services and processes.

While we encourage providing contact information for efficient communication, you can choose to remain anonymous when filing a complaint. However, please note that providing contact details may facilitate a faster resolution.

No, there are no charges associated with filing a complaint. Our Complaint Management and Resolution Center is provided as part of our commitment to excellent customer service.

 We take your privacy seriously and handle all complaints with the utmost confidentiality. Your information will only be shared with the necessary parties involved in resolving your complaint.

Currently, we accept complaints submitted in English. If you require assistance in another language, please let us know, and we will do our best to accommodate your needs.